Privacy Policy

This Privacy Policy describes how Chilangos Tacos (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [insert your domain here] (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

• Communicate with you
• Provide, maintain, and improve the Services
• Comply with legal obligations
• Enforce our Terms of Service
• Protect or defend the Services, our rights, and the rights of others

What Personal Information We Collect

Information You Provide Directly

• Contact Details: Name, address, phone number, and email
• Order Information: Billing address, shipping address, payment confirmation, and contact details
• Account Information: Username, password, and account security details (if applicable)
• Customer Support: Any information you provide when contacting us for help

Information We Collect Automatically

We may collect certain information automatically through cookies, pixels, and similar technologies ("Cookies"), such as:

• Device and browser type
• IP address
• Network connection details
• Site usage activity (pages viewed, time spent, etc.)

Information from Third Parties

We may also receive information about you from third parties, such as:

• Shopify (our website host and e-commerce platform)
• Payment Processors (to securely process transactions)
• Marketing/advertising partners who help us promote our products

How We Use Your Personal Information

• To Provide Products & Services: Processing orders, payments, shipping, returns, and customer communication.
• For Marketing & Promotions: Sending promotional messages, newsletters, and showing tailored ads.
• For Security & Fraud Prevention: Monitoring suspicious activity and protecting accounts.
• To Improve Services: Analyzing how users interact with our Site to optimize performance and user experience.

Cookies

We use cookies to:

• Keep your shopping cart active
• Remember your preferences
• Analyze site performance
• Provide targeted advertising

You can disable cookies in your browser settings, but this may affect your ability to use certain features. See Shopify's Cookie Policy: https://www.shopify.com/legal/cookies.

How We Share Your Personal Information

We may share your personal information with:

• Vendors & Service Providers (payment processors, shipping carriers, IT support, analytics providers)
• Marketing Partners (for advertising, promotions, or campaigns)
• Affiliates or Corporate Group Members (for internal business purposes)
• Legal Authorities (when required by law, regulation, or legal request)

We do not sell your personal information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security & Retention

We use reasonable security measures to protect your data. However, no system is 100% secure. We retain personal information as long as necessary to provide services, comply with laws, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Request access to the data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Restrict or object to certain types of processing

To exercise your rights, contact us at [insert support email].

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn/unused, with tags, and in the original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at shop@chilangostacos.com

Please note that returns will need to be sent to the following address: 1109 Dragon Street, Dallas Texas 75207.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at shop@chilangostacos.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.